Refund Policy: Our refund policy lasts 7 days from the date of purchase. If 7 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-Returnable Items: Certain products are exempt from being returned, including:

• E-books and downloadable digital products: Due to their nature, these items cannot be returned once accessed.
• Online courses: Access to online courses cannot be refunded after enrollment.
• Study materials: Any printed or physical study materials that have been opened or used.

Additional Conditions: To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the publisher or manufacturer.

Full Refunds: We offer full refunds under the following conditions:

• Books with no signs of use.
• Any item in its original condition and  damaged, or missing parts for reasons due to our error.
• Any item that is returned less than 7 days after delivery.

Once we receive and inspect your returned item, we will send you an email to confirm that we have received your return. You will also be notified of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 working days.

If you have not received your refund yet, please follow these steps:

1. Check Your Bank Account: Review your bank account again to ensure the refund has not been posted.
2. Contact Your Credit Card Company: Reach out to your credit card company, as it may take some time for the refund to officially appear on your statement.
3. Contact Your Bank: There may be processing delays on your bank's end before the refund is reflected in your account.

If you have completed these steps and still have not received your refund, please contact us at sankalpccjmu@gmail.com for further assistance.